We're open all the time: 24 hours a day, 7 days a week, 365 days per year.
How do I pay for my unit?
The only form of payment that we accept is credit/debit. You can pay through our call center, our website even on your mobile device.
We offer a number of convenient payments options for you to choose from:
• Pay online
• Pay by phone
• Pay in person -- If you want to pay in person, visit our office at Coldwell Banker, 218 Hamilton Street, Geneva NY - Open Monday -Friday 9 AM to 5 PM.
• Automatically -- It's easy. No more check writing. No late payments. Payments are on time, every time.
I do not have a credit/debit card.
No problem, we can setup an automatic withdrawal from your bank account. It’s essentially the same as using a debit card and can still be cancelled at any time. You can also purchase a reloadable Visa card just about anywhere that sells gift cards and use that to pay your storage rent.
There is a problem with my unit. What can I do?
We take pride in great customer service. Just give us a call and we’ll do our best to solve the problem as quickly as possible.
There is a red disk lock on my storage unit.
This may occur if your account has an overdue balance. Once your account is paid in full please speak with the call center to have the overlock removed, please allow 48 hours to remove the overlock. However most of the time if you will contact us we can remove it much sooner.
How do I cancel my lease?
You can cancel your lease at any time. You can do so through our website, or by contacting us.
What happens if I leave items in my space that I don't want?
Any items left in your space are your responsibility. We will continue to charge you rent until your space is empty and unlocked.
Why I am still being charged for a space that I've vacated?
There are two reasons: your space was found locked after your planned vacate date OR your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us.
What do I need to do when I move out?
Please notify us 30 days in advance of your planned vacate date. When you're finished with the space, all we ask is that it's completely empty and your lock is removed, and swept clean so you won't be charged further rent. If we find your space vacant and unlocked, we will assume you have already moved out.
How do I make an insurance claim?
Claims are processed through the renter insurance policy that you have purchased, if any. Our call us by phone and we can help facilitate the process.
I lost the key to my lock. What should I do?
Contact us by phone and our maintenance team will drill out/cut off the lock within 1 to 2 business days. We will place a combination lock on your unit and email you the code. There is a cost of $25 for drilling/cutting locks plus a $15 fee for a new combination lock (which must be replaced with a disk lock immediately. If you need immediate attention, please call us to see if we can dispatch a maintenance person, otherwise you may need to contact a locksmith.
Who has access to my storage space?
You are the only one with access to your space. You lease the space and we will send you a code to the lock.
Do you sell moving & packing supplies?
No, we do not sell moving or packing supplies.
Why don't I receive a monthly statement in the mail?
We do not provide paper bills. You will receive a text or email message a few days before your due date.
Why am I not receiving e-statements?
If you are not receiving notices or do not want to receive notices, please contact us by phone or email.
Are my belongings insured?
No, we do not carry any insurance for your personal property. We do require insurance, whether your home owners insurance or we offer tenant insurance at a nominal price. . If your belongings are worth storing, they're worth insuring.
Do you provide locks?
Yes, it is included in your set up fee
What is the minimum rental commitment?
We have a one-month minimum rental commitment. All spaces operate as month-to-month rentals; however, you can move out whenever you want...we just need one month's notice. Once you’ve rented a storage space with us, you’ve got it for as long as you need it. You can rent for as little as a month. No portion of your first month's rent will be refunded or prorated. Your 1st month is prorated then full rent the 2nd month and after.
What are your rates?
Our rates vary depending on size and the type of storage needed (indoor, outdoor). Give us a call and we’ll happily help you determine the appropriate sized space, most suitable to fit your needs and budget.
What kind of information is needed to rent a storage space?
To rent a space with us, we will need the following:
• To speak with the person who will be responsible for payments on the account (the person whose name is on the account)
• Mailing address / e-mail address
• Two phone numbers
• Driver's License # (or valid state or government issued I.D. #)
• Date of birth
• Social Security Number
• 1st month's prorated rent payment
• $20 setup fee which includes Combo Lock
How long will it take to complete my rental transaction?
On average, it takes less than 10 minutes to set up your entire account. Once you hang up the phone, you can move into your space immediately.
What's the most common size rented?
Our 10' x 10', 10’ x 15’, and 10’ x 20’ are the most popular sizes that customers rent. We also have small units; 5’ x 8’ and others.
How can I update my account information?
It's super easy. Click on My Account (in the top right corner on our homepage) to access and update your account info. You can also check your balance in your account details.